TERMS & CONDITIONS:
INFORMATION COLLECTION AND USE
PRODUCTS OR SERVICES
We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are not mass-produced, and many of them are either handmade from natural materials or hand-finished, slight variations in color and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high quality products. All products shown are subject to availability.
Sermeh makes every effort to present accurate and timely information regarding the products we have for sale. However, it is possible that discrepancies or inaccuracies may arise if Sermeh.net receives inaccurate information from our suppliers or other outside sources. Should you encounter any information on our site that you deem inaccurate, please inform us at info@Sermeh.net.
Sermeh takes the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.
You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate & complete.
You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.
You must register with our website to be able to make purchases from our online store. Once you submit an order, you cannot cancel it. All orders are subject to acceptance by us, at our discretion.
We wish you will love your Sermeh purchase, but if you find it unsuitable or you’re not entirely satisfied, please notify us within 14 days by email (info@Sermeh.net) of your intention to return the product(s). We ask that you return products to us unused, in their original packaging with any tamper seals intact. You will be entitled to a refund or replacement if returned products (with a completed returns form) reach us within a month. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.
- We accept returns under the following situations:
- Damaged items getting delivered
- Delivery of wrong items – not according to your order
- Please provide us with the following:
- Details of your order number and the item/s included in your order
- Invoice number accompanying your order
- Consignment number of the courier’s airway bill
A note of the damage on the courier’s copy of the airway bill, and a copy of the airway bill, which you retain.
Please notify Sermeh directly within 2 days of receipt of the products if there is damage along with the details of the damage. Also send us images of the work with close ups of the damaged portion(s).
Refunds are processed in a maximum of 20 days from the date on which Sermeh receives returned goods. The amount will be transferred back into the bank account from which it was paid or any other account which you announce us.
It is subject to availability of service, accessibility to property, local customs costs/regulations, and transportation mode and shipment size.
We are committed to deliver products purchased from Sermeh in excellent condition and in the fastest time possible. Shipping charges will be applicable for all orders to be delivered in any country.
- If the order is cancelled, lost or UN-delivered to your preferred location, we will refund the complete order amount including shipping charges.
- If you cancel part of the order, shipping charges will not be refunded.
- If you return an order delivered to you, original shipping charges will not be refunded.
To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:
- Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
- Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
- Please make sure that Phone number (preferably mobile) is correct and reachable.
If a product is damaged, Please inform us by email (info@Sermeh.net)